This Refund Policy applies to all one-time purchases, subscription services, and POD custom services of FaceFig. The Chinese version prevails; disputes are governed by the laws of the Hong Kong Special Administrative Region.
AI digital generation services are instant-consumed virtual goods. Once credits are used, images generated, or services delivered, no unconditional refund is available. By clicking the generate button, you explicitly consent to the commencement of digital content service performance and understand that digital content is non-refundable once generated.
1) System failures or sustained platform unavailability that completely prevents use of credits with zero consumption; 2) Duplicate charges or abnormal billing; 3) Scenarios where refunds are legally required.
No refunds for user operational errors, subjective dissatisfaction, forgotten usage, account not logged in, voluntary abandonment, account bans for violations, or partially consumed generation credits. POD custom merchandise is personalized; once production is submitted, returns and refunds are not supported. Only obvious factory workmanship defects, damage, missing prints, or misprints may qualify for after-sales per supplier rules.
Please email facefig@zohomail.com with your order ID, registered email, and refund reason. We will review and respond within 3 business days. Approved refunds will be returned via the original payment method.
Approved refunds will be returned via the original payment method within 3–5 business days, subject to payment processor settlement rules.